Helia Bio Labs

Contact

Get in touch.

Every message lands in front of our named customer service lead. We answer order, batch-verification, and sourcing questions directly — no ticket queue, no chatbot.

Maya R., Customer Service Lead

Named contact

Maya R.

Customer Service Lead

Maya leads customer service at Helia Bio Labs. She trained in biochemistry and spent three years as a lab tech in a clinical research setting before joining Helia in 2026. Every order question, batch-verification request, and sourcing inquiry comes through her.

Response time

Typically responds within 24 hours, Mon-Fri 9am-5pm CET.

Optional — include if your question is about a specific order.

Direct email

helia@heliabiolabs.com

Phone

+41 78 944 03 32

Hours

Mon-Fri, 9am-5pm CET

No live chat.

Registered office

YL Trading GmbH, Sinserstrasse 67, c/o Ludwig Limbeck AG, 6330 Cham, Switzerland